Warranty

Warranty Policy
Effective Date: February 15th, 2024

Warranty Coverage: Signature Automotive provides a limited warranty for its manufactured and sold products. This warranty covers defects in materials and workmanship under normal use for a period of three years from the date of purchase.

What Is Covered: The warranty covers defects in materials and workmanship under normal use, including:

  • Replacement or repair of defective parts
  • Coverage for the specified three-year warranty period 

What Is Not Covered: The warranty does not cover:

  • Damage resulting from improper installation, misuse, or neglect deviating from our application guide
  • Normal wear and tear
  • Accidental damage or force majeure events
  • Unauthorized modifications or repairs
  • Damage caused by non-compliance with product instructions
  • Glass

Claim Process: To initiate a warranty claim, customers must follow the outlined process:

  • Contact our Customer Service team through the designated channels.
  • Provide proof of purchase, describing the issue.
  • Include supporting documentation such as photographs, batch number, and serial number of the unit.
  • Follow any additional instructions provided by our Customer Service team.

Resolution: Upon validating a legitimate warranty claim, Signature Automotive will, at its discretion, either repair or replace the defective product or components. The resolution method will be determined based on the nature of the defect and the available remedies.

 

Labor Rates: Labor rates for repairs will be paid on a per-job basis predetermined by industry experts.

 

Exclusions and Limitations: This warranty is the exclusive remedy provided by Signature Automotive and replaces all other warranties, express or implied. To the maximum extent permitted by law, Signature Automotive disclaims any other warranties.

 

Damage Reporting: Any damage observed during the transportation of goods must be immediately reported and noted on the Bill of Lading (BOL) at the time of shipment delivery. This applies to all team members involved in receiving and inspecting the goods.

 

Governing Law: This warranty policy is governed by the laws of Texas. Any disputes arising from or related to this warranty policy shall be subject to the exclusive jurisdiction of the courts in Texas.